FAQ

What information do we collect from you ?

We will only have information about you if you willingly provide it. The information you provide is referred to as personal information. Please make sure you update your personal information if any of your details change. In order to do any of the following, you will need to provide us with certain details:


Place an order

Sign up for e-newsletters

Enter competitions

Give feedback to us


The details you provide may include your name, email address, delivery address, telephone number.


How will we use it ?

We will use this information to fulfill any order and to communicate with you when necessary. We may also use your personal information to contact you about news and offers that we think may interest you, or to tell you if we change anything important about how the website works, or the terms of use of the website.


If you decide at any point that you no longer wish to receive messages of this nature, please contact us and send an email to let us know. Alternatively, click to unsubscribe at the bottom of any of the emails you receive.


Will we share your personal information with anyone else ?

We will only keep your personal information for as long as necessary and consistent with the purpose for which you have given it to us. Except where needed to respond to a query from you or fulfill an order, we will delete your personal information on request by you.


In general, you can browse the Site without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. To fully use our Site, you will need to register using our online registration form, where you may be required to provide us with your contact and identity information, residence / place of business information, billing information, shipping information and other personal information as indicated on the forms throughout the Site. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Site.


What are ‘cookies’ and how do we use them ?

When you place an order on the website and enter your name and details, you will become a recognized user, and we will send a cookie to your computer. A cookie is a small file that may be placed on your computer's hard disk for record-keeping purposes. Cookies do not contain any information that can personally identify you. They help us to recognize you when you visit the website and make use of the service so that the service can be tailored to your needs.


By using cookies, we can make your online experience more efficient. For example, they allow you to store your chosen items in your shopping basket, without losing them between visits, and to make the checkout process faster. We will also use cookies for the compilation of certain statistics (which do not identify you personally) relating to the use of the website. Such information may include the number of visits, average time spent, and other statistics relating to the website.